Москва ул. Летниковская, д.6А, стр.1
N: 55° 43.35987 E: 37° 38.39433

Return and exchange

Returns and exchange policy.

  1. Returns and exchange are available in 2 weeks after the date of purchase
  2. Items bought online must be unused in original packaging and in re-saleable condition
  3. A valid receipt should be provided with the items returned
  4. You can return the item only in the shop where it was bought


Lingerie and all hosiery (socks and tights) cannot be returned according legal regulations (The Russian Federation Government Resolution , 19.01.1998 № 55)

How to return items bought in the internet shop

Items bought online can be returned in our Moscow shop at Paveletskaya: Letnikovskaya 6a, 9am -6pm weekdays The courier service is available for returns for Moscow customers Return courier service fee – 200 roubles (inside Moscow ring highway -MKAD) The fee for distances outside MKAD are discussed individually.

Returns via Post Service

  1. Please, contact us and inform that you need a return or exchange
  2. Send the item via Russian Post
  3. After receiving your parcel, we transfer money on your account
  4. All postage charges are paid by customer and cannot be compensated

Please, take into consideration that we usually check the quality of items when you purchase online. If you notice any damage, please contact us immediately.

Our contacts for return and exchange issues:

Tel: 8 (800) 775-17-31, 8 (499) 372-03-41
+7 925 183 41 72 - WhatsApp, Viber e-mail:

Профессиональный подбор
корректирующего белья

Оставьте свои контакты, наш менеджер свяжется с Вами для уточнения деталей