Returns and exchange policy.
Lingerie and all hosiery (socks and tights) cannot be returned according legal regulations (The Russian Federation Government Resolution , 19.01.1998 № 55)
Items bought online can be returned in our Moscow shop at Paveletskaya: Letnikovskaya 6a, 9am -6pm weekdays The courier service is available for returns for Moscow customers Return courier service fee – 200 roubles (inside Moscow ring highway -MKAD) The fee for distances outside MKAD are discussed individually.
Please, take into consideration that we usually check the quality of items when you purchase online. If you notice any damage, please contact us immediately.
Our contacts for return and exchange issues:Tel: 8 (800) 775-17-31, 8 (499) 372-03-41